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Ear, Nose & Throat (ENT) and Audiology Service

Comprehensive Care for ENT and Hearing Conditions


Our ENT and Audiology Service offers assessments and treatments for various ear, nose, and throat conditions, as well as hearing and balance issues. 

Eligibility Criteria

This service is available to anyone aged five and above who is registered with a GP in the NHS Mid Essex area.

We are unable to treat patients who:
•  Are referred for possible ENT cancer.
•  Require surgery.
•  Are disabled and need a hoist.

Service Details

We provide outpatient clinical assessment and treatment for conditions such as:
•  Dizziness
•  Ear infections or wax blockages
•  Globus sensation
•  Glue ear
•  Hearing disorders
•  Hoarseness
•  Nasal obstruction
•  Nosebleeds (epistaxis)
•  Rhinitis
•  Sinusitis
•  Snoring
•  Tinnitus

Procedures Offered:
•  Audiometry
•  Tympanometry with stapedial reflexes
•  Ear impression taking
•  Ear swabs
•  Nasal cautery
•  Nasendoscopy
•  Wax removal and microsuction

Referrals for Investigations:
•  Barium swallow
•  Blood or allergy testing
•  X-ray, ultrasound, CT, or MRI scans

Onward Referrals:
•  ENT consultant
•  Hearing aid department
•  Physiotherapy
•  Speech therapy

Service Delivery
Clinics are held on various days at Crouch Valley Medical Centre, Chelmsford, CM3 5QP and Kestrel House, Chelsmford, CM2 5PF. Appointments, which can be with a doctor, audiologist, or both, are to be booked in advance. Appointments are offered within 18 weeks for doctor consultations and within six weeks for audiologist-only appointments. Our administrative office is located at Provide Community’s Headquarters in Colchester.

Referral Process
Referrals must come from a healthcare professional, such as a GP, practice nurse, acute consultant, or paediatrician. The referral-to-treatment time is 18 weeks, or six weeks for diagnostic hearing assessments only.

Patient Feedback
Survey Period: 22 March – 5 May 2016 Respondents: 57

Feedback Highlights:
•  96.25% would recommend our service.
•  98.22% felt they had enough privacy.
•  98.21% understood the clinician’s explanations.
•  98.08% received comprehensible answers to important questions.
•  98.12% experienced sensitive, kind, and considerate treatment.
•  98.11% felt treated with respect and dignity.

Self-Pay Option
Our subsidiary company, Provide Wellbeing, offers self-pay health and wellbeing services. For more information on Microsuction, click here. For Custom Ear Moulds, click here.

This service can be accessed through our Care Co-ordination Centre

Available Monday to Friday
8am to 6pm

Call Us

0300 1310 111

Contact Us

If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.

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