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Physiotherapy Team proud winners of the ‘Outstanding Service’ prize at the annual staff awards ceremony

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  • Physiotherapy Team proud winners of the ‘Outstanding Service’ prize at the annual staff awards ceremony
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Provide’s Physiotherapy Outpatients Service were acknowledged for all their commitment, hard work and achievement over the past year by winning the Outstanding Service Award at the 2019 staff award ceremony.  This year it was held on 21 March 2019 at Greenwoods Hotel and Spa in Stock and 170 people attended.

The award was deserved recognition for the success of the service over the previous 12 months and the excellent patient care given for both children and adults with musculoskeletal disorders. This has been robustly proven with the introduction and auditing of a new and improved clinical outcome measure that demonstrated that 93% of all service users improved following a course of treatment last year.

As well as excellent clinical effectiveness, the Physiotherapy Outpatients Service has consistently demonstrated extremely high patient experience with at least 98% of service users would recommend the service to others.

Innovation has also been embraced within the service throughout the last 12 months through a number of work streams including the development of the service page on the Provide Website to help provide high quality online resources for patients, other health professionals and the general public.

In addition, a gold-standard back programme created by the University of Oxford to help people with persistent back problems has been set up and rolled out across the region with excellent outcomes and feedback from those who have accessed the class so far.

Also, the Physiotherapy Outpatients Service has started some collaborative work with the University of Essex as part of a three year Artificial Intelligence (AI) project alongside Provide to develop digital healthcare systems at both an administrative and clinical level to improve the efficiency, quality and experience navigating to the most appropriate support and services needed for the individual as quickly as possible.

These are exciting times for Provide’s award-winning Physiotherapy Outpatients Service for both staff and patients and the service will continue to strive to improve the care given and find better ways of working for the years to come.

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