How can you access your information?
If you have any issues or would like further information please contact the team at provide.sar@nhs.net.
Time period
Once we have received your application and consent form, we will respond within one month to provide the information you have requested. Very occasionally it may not be possible to comply within this time frame, but you will be informed if this is the case within one month of receipt of your request to explain why the extension is necessary. In order to avoid a delay, please specify the nature of the information you require on the application form.
Charges
Information you request under a subject access request is supplied free of charge.
If you make a request for further copies of the same information we may charge a reasonable fee to cover the cost of supplying this. The fee will be based on the administrative cost of providing the information and will be advised to you at the time of your request if this is relevant.
Incorrect or incomplete
information?
If you feel that the information that we hold about you is incomplete or incorrect please let us know by submitting a request through the SAR portal.
Complaints
If you are dissatisfied with the way we have dealt with your request, please write to:
Provide Customer Service Team,
900 The Crescent, Colchester Business Park,
Colchester, Essex C04 9YQ.
If you are still not happy with the outcome of our review you can contact the Information Commissioners Office at:
Information Commissioners Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.
How to find out more about your information and rights?
You can find out more information about how we collect your information and why by accessing our digital leaflet here.
